Exchange and return policy for the VGRBeauty website

Welcome to the VGRBeauty website. We aim to provide the best products and services to our valued customers. To understand the exchange and return process, we would like to clarify our policy on these matters to ensure a comfortable and fair experience for everyone. Please read the following policy carefully:

1. Retrieval criteria

You can request a return of the product within 14 days from the date it was received.
The product must be in its original condition, unopened and unused, with the original packaging and all accompanying accessories.
Products used, broken, or damaged due to misuse cannot be returned.

2. Replacement criteria

You can request to exchange the product within 14 days from the date of receipt in the following cases:
If you receive the wrong product.
If the product is damaged when you receive it.
The product must be in its original condition, with the original packaging and all accompanying accessories.

3. How to request a return or exchange

To request a return or exchange, please contact our Customer Service via email [or phone/live chat] and provide us with your order number and the reason for your return or exchange.
We will provide you with instructions on how to return the product to our location or return center.

4. Shipping costs

In the event of an error on our part (such as sending the wrong product or a damaged product), we will cover the shipping costs to return or exchange the product.
If the reason for requesting return or exchange is due to your personal desire or error (such as change of mind), you will bear the shipping cost.

5. Refund

After receiving the product and verifying its condition, we will return the money to your account with the same payment method you used for the purchase.
Refunds may take 5 to 10 business days, depending on the bank or payer’s policy.

6. Exceptions

This policy does not include perishable products, gift cards, or products that are specially marked down for inventory clearance purposes.
Some products, such as cosmetics and skincare, may not be returnable for health or hygiene reasons.

7. Contact us

If you have any questions regarding our exchange and return policy, please feel free to contact us via email [or phone/live chat].